Crown in Luxury
Terms & Conditions & Returns Policy
Effective: 1 June 2025 · Last Updated: 1 June 2025
By using our website or placing an order, you agree to these terms.
Terms & Conditions
1General Information
Store Name: V STUDIO LUXE
Email: vstudioluxe@gmail.com
Operating Hours: Monday–Sunday, 06:00–22:00 SAST
These terms govern your use of our website and the purchase of our products. Please read them carefully before placing any order.
2Acceptance of Terms
By accessing or using our website, you confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements.
You agree to comply with all applicable South African legislation, including:
- Consumer Protection Act 68 of 2008 (CPA)
- Electronic Communications and Transactions Act 25 of 2002 (ECTA)
If you do not agree to these terms, you must discontinue use of our website immediately.
3Products
We make every effort to accurately describe our products, including images, textures, lengths, and colours. However, slight variations may occur due to monitor settings or natural hair characteristics.
All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable.
4Ordering & Payment
Accepted Payment Methods:
- Credit & Debit Cards (Visa, Mastercard)
- PayFast (EFT, Instant EFT, SnapScan, Mobicred)
- Bank Transfer
Orders are only confirmed once full payment has been received and verified. We reserve the right to cancel unconfirmed orders.
We do not store any card or banking details on our servers. All payment processing is handled securely by PayFast, South Africa's trusted payment gateway.
5Shipping & Delivery
Orders are dispatched within 1–3 business days of confirmed payment.
- Local Delivery: 2–7 business days depending on your region
- International Delivery: 7–21 business days
A tracking number will be provided via email once your order has been dispatched.
The risk of loss or damage passes to the customer upon delivery of the order to the designated address.
6Intellectual Property
All content on this website — including but not limited to images, text, logos, branding, and design elements — is the exclusive property of V STUDIO LUXE.
No content may be reproduced, distributed, modified, or used for commercial purposes without prior written consent from V STUDIO LUXE.
7Privacy & Data Protection
We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).
Personal data collected during the ordering process is used solely for order fulfilment, customer communication, and service improvement.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
8Limitation of Liability
V STUDIO LUXE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our maximum liability in any circumstance shall not exceed the total value of the order placed by the customer.
Nothing in these terms limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008.
9Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the Republic of South Africa.
Any disputes arising from these terms or your use of our website shall be subject to the jurisdiction of the South African courts.
10Changes to These Terms
V STUDIO LUXE reserves the right to update, modify, or replace these terms at any time without prior notice.
Changes will be effective immediately upon posting to this page. Your continued use of our website following any changes constitutes your acceptance of the updated terms.
We encourage you to review this page periodically to stay informed of any updates.
Not happy with your order?
We've got you covered — 30 days, no stress.
30-Day Returns Policy
R1Return Eligibility
Returns are accepted within 30 calendar days of confirmed delivery.
To be eligible for a return, items must meet all of the following criteria:
- Unused, unworn, and uninstalled
- Unprocessed — no heat styling, colouring, or chemical treatments
- In original packaging with all tags and labels intact
- Accompanied by valid proof of purchase
R2Non-Returnable Items
The following items are strictly non-returnable:
- Hair that has been used, worn, or installed
- Chemically processed or heat-styled products
- Custom or cut-to-order items
- Final sale / clearance items
- Accessories and styling tools
- Gift cards
R3How to Initiate a Return
Follow these 4 steps to initiate your return:
Contact Us
Email vstudioluxe@gmail.com with your order number, item name, reason for return, and clear photos of the product.
Receive RMA Number
We'll respond within 2–3 business days with your Return Merchandise Authorisation (RMA) number.
Ship the Item
Send the item to the address provided using a trackable courier. Return shipping is at your cost unless the item is defective or incorrectly sent.
Inspection & Outcome
We'll inspect the product within 5 business days and communicate the outcome via email.
R4Refunds
Once your return is approved, you may choose one of the following:
- Store Credit — issued within 2 business days
- Original Payment Method Refund — processed within 5–10 business days
- Exchange — for an alternative item of equal value
Original shipping fees are non-refundable unless the return is due to a store error.
R5Defective or Incorrect Items
If you receive a defective or incorrect item, please report it within 7 days of delivery by emailing vstudioluxe@gmail.com.
- V STUDIO LUXE will cover the return shipping cost
- Photo or video evidence of the defect is required
- We will offer a full replacement, exchange, or refund at your election
R6Exchanges
We offer exchanges for the same item in a different length or texture, or for an alternative product of equal or greater value.
All exchanges are subject to stock availability and must meet the standard return eligibility criteria outlined in R1.
R7Consumer Rights
Your rights under the Consumer Protection Act 68 of 2008 are fully preserved and are not limited by this policy.
In accordance with the CPA, you are entitled to a 6-month defect protection period. Should a defect manifest within 6 months of purchase, you may elect to:
- Have the product repaired
- Have the product replaced
- Receive a full refund
R8Contact Us
Operating Hours
Monday–Sunday, 06:00–22:00 (SAST)
⏱ Response time: within 1–2 hours during operating hours.